Re: Busted Internet Connection
From: NeoSadist (robertdelahunt@hotmail.com)Date: 08/17/02
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From: "NeoSadist" <robertdelahunt@hotmail.com> Date: Sat, 17 Aug 2002 10:21:52 -0600
First, try to repair ZA. Go to Control Panel > Add/Remove Programs >
select ZA Pro 3, then click Support Information. It may let you repair the
program. If not, you may want to uninstall it. Also, after reboot, you
will need to somehow find a list of all files and registry entries it made,
so that you can delete them all, or you can just look for them yourself.
Remove all traces of it.
Then reinstall it.
If that doesn't work, ask ZA tech support.
"Alpine Dragon" <usenetreplies@hotmail.com> wrote in message
news:1029581350.788257@news.orcon.co.nz...
> I was trying to upgrade zone alarm to
> version 3 and now I am unable to access the Internet from main computer
> running windows 2000.
>
> After I upgraded Zone Alarm, my internet connection was still working fine
> but Zone Alarm was reporting in the status "system error: please reboot"
and
> ZA was not active, so I rebooted and it was still saying the same thing.
>
> Then I proceeded to uninstalled, rebooted and reinstall. It was no longer
> reporting
> "system error: please reboot" But couldn't access the net even though my
> modem could connect, I made sure that it was permitted access and then
> followed the instructions under troubleshooting in the ZA help files,
still
> no success.
>
> So then I decided I don't want this upgrade anymore and then went into the
> help files to telling me how to get rid of Zone Alarm, Uninstalled in
> accordance with the instructions, however I still couldn't access the net.
>
> So I did the manual uninstall bit, and was assuming that true vector was
in
> "lock down" mode. So after I did the bits of manually getting rid of
> certain files as stated in the help files, I then rebooted however I am
> still unable to access the internet.
>
> So where could it have gone wrong? I assume ZA probably has over written
> some crucial files, So how do I rebuild my dial up connection from
scratch
> again? Can I track down what is refusing my applications access to the
> internet? Or do I need to do the horrid job of reinstalling win 2000?
>
> Many thanks for any assistance
>
>
>
>
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