Re: Zone Alarm Update Problems

From: DavidH (dhamlin@ix.netcom.com)
Date: 10/09/02 

From: dhamlin@ix.netcom.com (DavidH)
Date: 8 Oct 2002 18:46:32 -0700

"mhicaoidh" <mhic_aoidh@hotmail.N X.com.SP M> wrote in message news:<cmEo9.9651$0o4.3622@sccrnsc03>...
> Taking a moment's reflection, Leona Jensen mused:
> |
> | I am new to this group. When I try to update my Zone Alarm it seems to
> | delete a file that is necessary to the rest of the programs. It was
> | vsnetutils.dll I tried to uninstall and reinstall several times but it
> | did the same thing so had to put the old one back on. Any suggestions?
>
> Did you uninstall your old version before attempting to install the new
> version? What version are you currently running (version # and Free, Plus,
> or Pro)? What version are you trying to install. Initial advice would be
> to uninstall your old version, and then manually make sure the files are
> gone (from the link below), and then install the new version.
>
> You want #1, select your OS, and then follow instructions:
> http://www.zonelabs.com/store/content/support/znalmInstallFAQ.jsp

I am using Win/98se and ZA ver 2.6.362. If Zone Alarm is not running,
I cannot access the internet at all. When I tried to update to the
latest version of ZA from the ZA Control Panel, it opens an IE5.5
session (I am in Netscape 4.78) and quits responding. I tried
downloading the 3.1.395 version (which yielded file zaSetup_1001.exe
with size 3694 KB) and installing it. Several files were reported
missing (.dlls, etc.) and would not install. Until I reinstalled
Version 2.6.362 I could not get back on the interent.

I have been contemplating recommending this product to people for whom
I consult, but with no tech support available and such weird problems
I am going to have to re-think that. I installed a new pc for a
friend today and installed the new version of ZA without problems. Go
figure!

Any help on the above would be greatly appreciated.

Relevant Pages

  • Re: KB837009.. same Windows Update every day!!!
    ... >> The wrapper on the CD forces the install of ALL the available updates on>> the ... > If so I would be hopeful that to fix the regressed module what she might> do is check that box and then look for 887797, then uninstall> and reinstall that update. ... She would have to do> at least one reinstall to replace that module. ...
    (microsoft.public.windowsupdate)
  • Re: MS Office 2003 on XP
    ... not reinstall. ... Dell said if I did that it would ... I uninstall it then try to install it again with the disc I have it will ...
    (microsoft.public.office.setup)
  • Re: MS Office 2003 on XP
    ... not reinstall. ... Dell said if I did that it would ... I uninstall it then try to install it again with the disc I have it will ...
    (microsoft.public.office.setup)
  • Re: MS Office 2003 on XP
    ... not reinstall. ... Dell said if I did that it would ... I uninstall it then try to install it again with the disc I have it will ...
    (microsoft.public.office.setup)
  • Re: MS Office 2003 on XP
    ... not reinstall. ... Dell said if I did that it would ... I uninstall it then try to install it again with the disc I have it will ...
    (microsoft.public.office.setup)