Re: Zone Alarm
From: phoenix (phoenix@fakeaddress.uk.com)Date: 05/03/02
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From: phoenix <phoenix@fakeaddress.uk.com> Date: Fri, 03 May 2002 08:09:20 GMT
In article <Pine.BSF.4.44.0205022311550.19592-100000@shell.inch.com>,
bezu@inch.com says...
> I think I did. I used the uninstall from control panel and then rebooted.
>
> What am I missing...this is driving me crazy!!!!
>
> Beth
>
>
> On Thu, 2 May 2002, Fearless wrote:
>
> > Did you do a "complete" uninstall before reinstalling. It sounds like you
> > may have a corrupt database.
> >
> >
> > "Beth" <bezu@inch.com> wrote in message
> > news:7f0f91f.0205021821.120c896d@posting.google.com...
> > > Please Help!!! All of a sudden when I try to open the control center
> > > on zone alarm it pops up a small brown rectangle that says zone alarm
> > > but it will not open. It still appears on system tray and continues to
> > > ask for permissions.
> > >
> > > It seems to still work but I cannot configure anything manually or see
> > > alerts.
> > >
> > > In known problems in the readme file it says:
> > >
> > > - The access locks and permissions you set using ZoneAlarm continue to
> > > be enforced by the TrueVector Internet Monitor engine when the
> > > ZoneAlarm user interface is not running. This protects your computer
> > > when you're not logged on.
> > >
> > > Does this have anything to do with it?
> > >
> > > I have tried reinstalling numerous times to no avail.
> > >
> > > Any help would be appreciated. Please email response.
> > >
> > > Beth
> >
> >
> >
>
> Beth Zucker
> The Internet Personal Trainer
> 917-743-0315
>
> "Learn in your own home or office"
> theinternetpt@acedsl.com
>
>
>
Hi
If you've tried re-installing several times this may be the problem. The
first thing to try is to remove the rules database so ZA can re-create
it. Re-boot your system into safe mode, ZA wont be running then, and
delete the files with the rdb & ldb extensions mentioned in this link
http://www.zonelabs.com/services/support_issues.htm#11issues
Then re-boot your PC and let ZA load normally, you will need to
authorise all your programs again after that. If that doesn't work try a
'manual' uninstall, again boot into safe mode and remove all the files
mentioned in this link
http://www.zonelabs.com/services/support_install.htm when you done that
re-boot and then install ZA again. You should make sure that you have no
other programs running when you do the install, especially anti-virus
software.
HTH
Regards
Bill
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