Re: Norton Internet Security 2002 Problems

From: Howard Johnson (classy-hjohnson@daystardev.dyndns.org)
Date: 04/08/02 

From: Howard Johnson <classy-hjohnson@daystardev.dyndns.org>
Date: Mon, 08 Apr 2002 15:52:07 -0500

On Mon, 8 Apr 2002 15:09:25 -0400, "Joseph V. Morris"
<jvmorris@erols.com> wrote:

>HoJo <g>
>
>[Rhetorical question] Why am I not surprised that their telephone support
>is no better than their web-based technical support? (inline, below ...)
>
>"Howard Johnson" <classy-hjohnson@daystardev.dyndns.org> wrote in message
>news:fne3bu0tk7hdjmhrms9k89pp9pnvq38o38@4ax.com...
>| I have setup some rules that permit connections to certain machines on
>| certain ports. However, at times the firewall does not let those
>| packets pass and at other times it works fine.
>
>Okay, first, need some version/build numbers. What version of NIS/NPF are
>you using? (It sounds as if you're running 4.0x or 4.5x.)

I am not sure what the version is since I uninstalled it immediately
after getting blown off by Symantec. However, it was the latest trial
version downloaded from their website.

In anticipation of your next question/statement... I was told by
Customer Service that their trial version was IDENTICAL to the
purchased copy. The only difference is the 30 day timeout. And that
goes away when you enter the registration information into the trial
version.

>
>What operating system are you running on?
Windows 2K Pro.

>
>If you're on Win NT/2K/XP, what _kind_ of OS user account are you using?
>(Admin group, super-user, user, etc.)

Administrator.

>
>If you're using NIS 4.0, are you running with a NIS administrator account
>when you encounter this problem or only when using one of the other NIS
>account groups? (NIS accounts _may_ be different from OS accounts.) [For
>that matter, did you install Privacy Control and User accounts when you
>installed NIS 4.0?]

No Privacy control or user accounts created.

...snip some pretty helpful stuff (if I hadn't already uninstalled)

>I can't give you much advice without this information.

I appreciate your help... I really do. But I was so disgusted with
Symantec's attitude that I unceremoniously uninstalled it.

In summary the rules were like this... when you clicked on
Applications and then clicked on Microsoft Outlook (which it showed
had Custom rules), then click modify.

The radio button for all connections (in and out) was checked. The
computers to communicate with were entered as well as the ports (25
and 110). Also, as insurance, both TCP and UDP were allowed.

What was peculiar though is that at times, Outlook was allowed to pass
without a warning from NIS. So this inclined me to believe that my
rules were configured properly.

I also had the same issue with RealOne (used to be Real Player). I
don't want that app to phone home. So I made rules to connect to the
certain radio stations I wanted. Again, sometimes it would work and
at other times it would not... without changing any rules.

... snip

>I gave up so long ago on getting answers to any tech questions from their
>web-based support that I forget when that was! <g>
>. . . .

When I submitted this to their web based support, I specifically said
I had setup the rules and the rules were failing. I basically laid
out what I just told you.

The response I received was that I had indicated I want to learn how
to setup the rules. So he directed me to a page on how to setup
rules. And even that page was not complete.

The guy needs to take a remedial reading course and work on his
comprehension.

If I were to re-install NIS and obtain those third-party utilities, do
you think it would be worth the effort?

- Howard