how to proceed?

From: RB (rbig_at_bellsouth.nospam.net)
Date: 11/17/04 

Date: Wed, 17 Nov 2004 08:02:22 -0600

Trying to help a friend whose 80 yr old Dad (not computer literate) has the
following problem. My friend is computer literate, but lives a long way
from his Dad. Here's the symptom and problem:

}}} My father has AVG anti-virus on his computer. He said he has a red wall
come up on his screen when he boots up and has a hard time getting out of
it. Is this a normal AVG screen and what do you do to get it off your
screen? Use ESC ? {{{

Sounds to me like the A/V is telling him he has a virus. If that's the case
what's the next step?

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