Re: McAFEE Service STINKS!
From: --Mike (mjsuhm_at_zzexecpc.com)
Date: 09/15/04
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Date: Wed, 15 Sep 2004 07:24:49 GMT
"void" <void@nowhere.org> wrote in message
news:MPG.1bb11939b9c589459896b4@news-server.columbus.rr.com...
> In article <NCH1d.35492$nA6.22055@twister.rdc-kc.rr.com>,
> mjsuhm@zzexecpc.com says...
> >
[snip]
>
> Mike - the McCrappy product was previously installed on all of the
> computers in question, not one of them was updated and not one was
> currently valid. The one client that did purchase an on-line update had
> thought that the process installed the update - until I explained how to
> find the Status Screen that shows that nothing was updated (even though
> it showed that the old software was installed).
Perhaps I am misunderstanding which McAfee product your customer had
previously installed, and which product/service she purchased online. The
product I am most familiar with is McAfee VirusScan Online. This is not a
boxed product. It is purchased online, then downloaded and installed. It
is then regularly updated. I have never had trouble downloading and
re-installing the program (when I made system changes), or getting updates.
Definition updates have always downloaded and installed in the background,
although I could see a download/install icon in the taskbar. For program
updates, a small 3"x3" window will slide open from the lower right of the
screen, informing me that there is a program update. I then have the option
of: 1) installing the update at that time, 2) being notified again later, or
3) continue what you are doing. If #3 is selected, I would be notified
again the next day. Once I decided to get the update, I would be taken to
the update page, where I would have to enter my user name and password.
Once verified, the updating would begin. *Note: Active pop-up blockers
could keep the download process from starting, so the update would not
download. This is listed right on the download page.
>
> I have not run into a single customer that didn't easily understand the
> Norton 2000, 2001, 2002, 2003, 2004, 2005 interface - NIS and NPF are
> another story and I do not suggest those products. The corporate edition
> and the Norton edition will warn a user if their updates are not
> current, if their subscriptions are expired, etc...
I admit that I do like this feature, and wish that more a-v products
included it.
--Mike
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