Re: McAFEE Service STINKS!
From: --Mike (mjsuhm_at_zzexecpc.com)
Date: 09/14/04
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Date: Tue, 14 Sep 2004 14:28:55 -0500
"void" <void@nowhere.org> wrote in message
news:MPG.1bb108e834af40359896b2@news-server.columbus.rr.com...
> In article <SGF1d.35214$nA6.2859@twister.rdc-kc.rr.com>,
> mjsuhm@zzexecpc.com says...
> > I assume that she purchased the McAfee Security *Online* programs, since
she
> > paid for it online. In that case, how does this become McAfee's fault?
The
> > user apparantly does not fully understand what she is doing. Installing
the
> > program is as easy as clicking the download/install link.
>
> This one assumption makes the case in point against McAfee being a
> quality product. The person purchasing the software was a very bright
> individual, somewhat more technical than the average home user, and she
> was completely unaware that it had not installed the update to her
> system.
>
> This goes back to the simple human interaction understanding model - if
> you don't understand your target you won't be successful. In this case,
> McAffee didn't understand how to interact with people so that even
> reasonably intelligent people would have a hope of following directions
I have a couple of elderly customers that use the McAfee Online services,
and they had no trouble installing and using the product.
> - they were unclear, filled with many sales pitches for other items, and
> the message was cluttered.
>
> Had McAfee warned her, each time she booted, that the subscription was
> not updating,
If the product was not installed to begin with, why would she get a message
stating that it was not updating?
and in the security center if it had warned her (other
> than some bar-graph that almost no home user understands) that her
> subscription was expired, she would have had a clear understanding.
The bar-graph portion definitely could be clearer. I agree with you on
this, but right below the bar graph is a listing of McAfee products. It's
hard to miss.
Example:
Big green dot VirusScan Protecting (bold type)
Big red dot Personal Firewall Not Installed (bold type)
Etc.
>
> The problem with McAffee is that their user connection methods if
> seriously flawed - you can't argue that it's not, I have seen hundreds
> of systems with McAffee installed that were not updating where the user
> thought that they were being protected. The Network Associates interface
> is just as bad. Only Norton gives the user a clear idea of where they
> stand.
>
Well, I could argue it, because I have not encountered all the update
problems that you are claiming, but I'll concede the point, knowing that
different people encounter different problems. As for myself, I won't go
near Norton/Symantec with a 10 foot pole because of all the system problems
that I have encountered due to their products. And I don't think that the
Norton A-V interface is particularly easy to read. It's very cluttered
IMHO.
--Mike
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