Re: McAFEE Service STINKS!
Norton_customer_at_ava.net
Date: 09/11/04
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Date: Sat, 11 Sep 2004 01:43:38 -0400
On Fri, 10 Sep 2004 23:19:07 GMT, "Howard Davis"
<howard.davis2xspam@worldnet.att.net> brought the following to our
attention:
>A few years ago I dumped Norton/Symantec antivirus due to their poor support
>service, and purchased McAfee VirusScan. Now it appears that was a mistake
>too, as their service is if anything WORSE!
>AVG antivirus at www.grisoft.com may be the next I try, because McAFEE IS
>IMPOSSIBLE TO DEAL WITH! They obviously don't give a damn about customer
>service, and only seek to sell new products rather than supporting the
>products and services you have already paid for.
>
>After ONE MONTH of back and forth e-mails to support@mcafeehelp.com, all I
>have been getting is useless, incompetent "advice" and a complete
>buck-passing runaround!
>
>Here's the story, exactly as I explained it several times to McAfee:
>
>I renewed my McAfee VirusScan update subscription last April, and it is
>supposed
>to run until 4/24/05.
>
>A month ago I had a hard drive crash, and my new hard drive only has my
>files
>up to March 2004, as the backup I installed on the new hard drive was made
>at that time. I resubscribed for VirusScan update service in April. Now I
>am getting a popup window telling me my update subscription has EXPIRED,
>and I cannot download updates. This is obviously because the resubscription
>information in my software was lost when it was replaced with the backup
>copy made in March, before the hard drive crash
>
>My subscription runs to APRIL 24, 2005. I need to recover the updates lost
>in the hard drive crash, and I should be able to continue receiving them
>until this expiration date. Please correct this - let me know how to
>correct my software and resume getting the service I PAID FOR.
>
>WHY is it taking so long for McAfee to CORRECTLY tell me how to resolve
>this issue and get My VirusScan and THE UPDATING SERVICE I PAID FOR working
>again??
>------------------
>Last thing I received from McAfee was a buck-passing referral to the 800
>number of Digital River, an associate of McAfee that supposedly would be
>able to help me. Needless to say they could not, having no record of my
>purchase!
>
I was once a customer of McAfee.. must have been 5 years ago.. maybe 7
years. Had a new subscription.. and then it ran out (supposedly). Kept
getting updates though (best of my recollection) until one day.. the
update was a `poison pill' that totally disabled the Antivirus. Their
support would not discuss this at all.. no answers or help.. and I
never renewed. Would never be a customer again.
- Previous message: RadarG: "need help reading router logs"
- In reply to: Howard Davis: "McAFEE Service STINKS!"
- Next in thread: Jim Watt: "Re: McAFEE Service STINKS!"
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