Re: McAFEE Service STINKS!
From: Jesse Hand (no.spam_at_for.me)
Date: 09/11/04
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Date: Sat, 11 Sep 2004 00:29:22 GMT
Do you have a boxed version or a online subscription? If you have a
subscription, simply go to "my account" and click re-install. I went through
the same issue with my hard drive as you recently. I had no problem
installing McAfee. All of my updates come regularly.
-- -Jesse http://www.jessehand.net Disclaimer: Spelling & grammar errors are made on purpose for those who are fulfilled by correcting others. "Howard Davis" <howard.davis2xspam@worldnet.att.net> wrote in message news:LDq0d.343462$OB3.142169@bgtnsc05-news.ops.worldnet.att.net... > A few years ago I dumped Norton/Symantec antivirus due to their poor support > service, and purchased McAfee VirusScan. Now it appears that was a mistake > too, as their service is if anything WORSE! > AVG antivirus at www.grisoft.com may be the next I try, because McAFEE IS > IMPOSSIBLE TO DEAL WITH! They obviously don't give a damn about customer > service, and only seek to sell new products rather than supporting the > products and services you have already paid for. > > After ONE MONTH of back and forth e-mails to support@mcafeehelp.com, all I > have been getting is useless, incompetent "advice" and a complete > buck-passing runaround! > > Here's the story, exactly as I explained it several times to McAfee: > > I renewed my McAfee VirusScan update subscription last April, and it is > supposed > to run until 4/24/05. > > A month ago I had a hard drive crash, and my new hard drive only has my > files > up to March 2004, as the backup I installed on the new hard drive was made > at that time. I resubscribed for VirusScan update service in April. Now I > am getting a popup window telling me my update subscription has EXPIRED, > and I cannot download updates. This is obviously because the resubscription > information in my software was lost when it was replaced with the backup > copy made in March, before the hard drive crash > > My subscription runs to APRIL 24, 2005. I need to recover the updates lost > in the hard drive crash, and I should be able to continue receiving them > until this expiration date. Please correct this - let me know how to > correct my software and resume getting the service I PAID FOR. > > WHY is it taking so long for McAfee to CORRECTLY tell me how to resolve > this issue and get My VirusScan and THE UPDATING SERVICE I PAID FOR working > again?? > ------------------ > Last thing I received from McAfee was a buck-passing referral to the 800 > number of Digital River, an associate of McAfee that supposedly would be > able to help me. Needless to say they could not, having no record of my > purchase! > >
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