Re: SafeBoot BROKEN

From: Frode (news_at_mascot.REMOVETOREPLY.dyndns.org)
Date: 08/16/04


Date: Mon, 16 Aug 2004 18:56:16 +0200


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starwars wrote:
>> say, Ontrack, and incur the costs of that data recovery - when Safeboot
>> wasn't responsible for the damage. If the OP didn't insure it then he
>> chose to take the risk, and he lost.

Thus the importance of always having backups of important data was at last
made clear to the OP.

>Good thought though, but a dead end. Since the drives were well
>packed in a tight fitting divided box, well wrapped with paper to
>seal out moisture, and in perfect condition when mailed, but both

You consider an antistatic bag, a sheet of cardboard and some brown paper
to be good packaging for a harddrive? Also, one can hardly claim drives
that old could possibly be in "perfect condition".

>were not working, one not at all and the other with much data
>destroyed, it is not logical or believable that both drives could be
>damaged in mailing, one perhaps, but not both, absent some sort of
>intentional destruction as retribution for insisting that the company
>recover the data because of its flawed product.

It would be a lot easier for them to refuse receiving the drives at all, or
insist on a retainer to be paid in advance before attempting any recovery.
Most companies charge enough to make a profit on people that incorrectly
use their product and need help correcting their mistakes afterwards.

- --
Frode

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