Re: Recommendation withdrawn for Symantec products

From: B. Kildow (tracker99_at_spamenot.foxinternet.net)
Date: 02/20/04 

Date: Fri, 20 Feb 2004 06:41:27 GMT

Bill Levinson wrote:
> I have been a strong advocate of Norton Internet Security but I can no
> longer recommend this product due to (1) problems updating my virus
> subscription and (2) problems with technical support.
>
> Norton Internet Security reminded me last week (Feb. 11) that I needed
> to update my virus definition subscriptions. I went online and did so:
>
> Internet Order Number: [not posted here for security]
> Order Date: 20040211
> Customer Name: William Levinson
> Product: Internet security subscription service
> Quantity: 1
> Price: USD 29.95
> Estimated Tax: USD 0.00
> Total Charge: USD 29.95
>
> I was then given a code to enter into Norton Internet Security, and a
> warning that the code expired in two weeks. Upon following directions,
> however, I found that Norton AntiVirus (the tab in the software) would
> not open a window to allow me to enter the code.
>
> I had to wade through a very large number of windows to even be able to
> E-mail Symantec a request for technical support. Although an answer was
> supposed to be given in something like three business days, I have yet
> to receive a reply to my request for help. I did warn Symantec in this
> letter that I would tell my credit card company to deny payment for the
> update if I was unable to install it.

(snippage)

My apologies for a stupid question, but have you tried the online
support pages? Not the contact, just the support info base? I had the
same problem with my step-dad-in-law's upgrade/install. I don't
remember what all I had to do (it was XP--I've tried to block it all
from my mind), but I did find the solution on their support pages. I
would've checked to try to find you an answer, but didn't know what you
were running.

BK

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