Re: Recommendation withdrawn for Symantec products

From: vb (a_at_b.c)
Date: 02/20/04 

Date: Thu, 19 Feb 2004 21:14:54 -0500

"Leythos" <void@nowhere.com> wrote in message
news:MPG.1a9f0eed456bdd8998a1e8@news-server.columbus.rr.com...
> In article <ZPaZb.12320$hm4.6973@newsread3.news.atl.earthlink.net>,
> wlevinson@NOSPAM.stentorian.com says...
> [snip]
> > In any event, because of (1) Symantec's failure to deliver something for
> > which I paid (a subscription update that I cannot install and that
> > expires in a few days) and (2) Symantec's failure to respond to both
> > written and telephone requests for assistance, in the latter case
> > promising to do something and then just not doing it, I can no longer
> > recommend Symantec products.
>
> I've done the online upgrade many times for clients and never had a
> problem with it. Sooner or later everything gives you a problem and how
> you deal with it determines its impact on you.
>
> > I'd also like to know how someone keeps installing components of a worm
> > on my hard drive despite my having the latest virus updates.
>
> This could be the root of your problem - there are many virus programs
> that delete the updates and disable AV products.
>
> > I'm not sure what to recommend instead as I was very unhappy with a
> > McAfee hard drive cleanup product that they forgot to mention didn't
> > work with Windows XP.
>
> Uninstall NAV, reinstall it, take the update and reinstall it, you're
> done.
>
> > It's possible that Norton Internet Security may allow me to install the
> > update within 30 days of my subscription's expiration. Nonetheless, due
> > to the extreme difficulty in even getting to a page where I can send an
> > inquiry, and then having them just not answer after an entire week, I
> > can no longer recommend this company.
>
> If waiting a week for a call back is going to get you to black-list
> companies you will have a long list.
>
> If your machine is compromised you have to fix that before you start
> blaming other applications for failing.

I started tith McAfee, and had nothing but troubles. when I bought my new
computer, I installed Norton. Very satisfied, no problems at all.

V.B.

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