Fw: (Case #4944266)
From: Sean D. Ackley (sean@ackind.net)Date: 04/25/02
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From: "Sean D. Ackley" <sean@ackind.net> To: "Kayne Ian (Softlab)" <Ian.Kayne@softlab.co.uk>, <VULN-DEV@SECURITYFOCUS.COM> Date: Wed, 24 Apr 2002 17:52:25 -0700
Response from Cisco follows...Pass it along!
sda.
----- Original Message -----
From: "Pete Davis" <psd@cisco.com>
To: <sean@ackind.net>
Sent: Wednesday, April 24, 2002 4:07 PM
Subject: FW: (Case #4944266)
> Sean,
>
> We attempted to tell people to ignore the messages in the past, but rather
> than ignoring them, they would accidentally say NO to one of them and cause
> the client to break on their machine, thus opening up support cases - in
> addition, they would receive annoying warnings every time various network
> binding activity happened on their machine. After receiving complaints for a
> year about this, we finally decided to do something until MS would sign our
> driver. The solution to problem is that v3.6 (release in August) will
> include signed drivers and this will be removed.
>
> Best Regards,
> -pete
>
>
>
----- Original Message -----
From: "Kayne Ian (Softlab)" <Ian.Kayne@softlab.co.uk>
To: <sean@ackind.net>
Sent: Thursday, April 18, 2002 12:24 AM
Subject: FW: Fwd: Fw: Cisco VPN client
> Sean,
> I think they kind of missed the point. Oh well, hopefully someone at
> Cisco who can read an email from the bottom up will look into it.
>
> Regards,
>
> Ian Kayne
> Technical Specialist - IT Solutions
> Softlab Ltd - A BMW Company
>
>
> > -----Original Message-----
> > From: tac@cisco.com [mailto:tac@cisco.com]
> > Sent: 17 April 2002 21:54
> > To: Ian.Kayne@softlab.co.uk
> > Subject: Re: Fwd: Fw: Cisco VPN client
> >
> >
> > Dear Cisco Customer,
> >
> > Thank you for your email to tac@cisco.com Unfortunately we did not
> > receive enough information to process your technical support request.
> >
> > If you have access to the internet, we recommend that you
> > open your case
> > using our online Case Open Tool located at
> > http://www.cisco.com/TAC .
> > The Case Open Tool prompts you for all of the information that is
> > required to open a case. The tool's questions, fields, and drop-down
> > menu options quickly give Cisco engineers the information
> > they need to
> > assist you. It typically takes less than two minutes to open
> > a case online, and cases opened online are routed to Cisco
> > engineers faster
> > than cases opened by email or by telephone.
> >
> > For information regarding Cisco.com registration, please
> > see http://www.cisco.com/register/
> >
> >
> > If you choose to continue to request support on this issue by email,
> > please make sure that your original email remains attached below by
> > using the reply function on your email to respond. Please complete
> > and validate all of the required fields highlighted with * on the
> > following form. We are unable to open a case without this
> > information.
> >
> > REQUIRED INFORMATION
> > * CONTACT NAME: Carrie Cordeiro
> > * CONTACT PHONE NUMBER:
> > * CONTACT EMAIL ADDRESS: ccordeir@cisco.com
> > * CONTRACT #:
> > * SERIAL #:
> > * PRODUCT TYPE (Model Number):
> > * SOFTWARE VERSION:
> > * COMPANY NAME:
> > * EQUIPMENT LOCATION (Address):
> > * BRIEF PROBLEM DESCRIPTION:
> >
> > ADDITIONAL INFORMATION (if applicable)
> > ALTERNATE CONTACT NAME:
> > ALTERNATE CONTACT PHONE:
> > PICA I.D.:
> > ON SITE PHONE:
> > PAGER #:
> > MOBILE #:
> > BUSINESS IMPACT (Low/Medium/High):
> >
> >
> > Once you submit this form and receive a reply with a case number you
> > may email attachments containing configurations, show versions, show
> > controllers, etc. to attach@cisco.com Use your case number as the
> > subject of your email. Please do not send attachments to
> > tac@cisco.com
> >
> > Best Regards,
> >
> > --
> > Ryan Cruz
> > Customer Response Center
> > Technical Assistance Center
> > Cisco Systems
> >
> >
> > >
> > > Web Help Team & TAC,
> > >
> > > I think this message was misrouted to the cco-feedback
> > alias by some email
> > > routing software. Can you determine who the proper group
> > is who should be
> > > receiving and responding to this feedback?
> > >
> > > -carrie
> > >
> > > >Date: Wed, 17 Apr 2002 12:06:56 -0700 (PDT)
> > > >X-Authentication-Warning: asteroid.cisco.com: eparser set
> > sender to
> > > >tac@cisco.com using -f
> > > >From: sean@ackind.net
> > > >To: cco-feedback@cisco.com
> > > >Reply-to: sean@ackind.net
> > > >Subject: Fw: Cisco VPN client
> > > >
> > > >Thought this was of interest to you guys. I saw this
> > myself in the
> > > >instructions, and thought it was really bad. Maybe you
> > should just instruct
> > > >people to ignore the error message and just choose "YES"
> > to go through the
> > > >driver signing screen?
> > > >
> > > >Other than that, I have had GREAT luck with your Cisco shim.
> > > >
> > > >
> > > >sean.
> > > >
> > > >----- Original Message -----
> > > >From: "Kayne Ian (Softlab)" <Ian.Kayne@softlab.co.uk>
> > > >To: "Vuln-Dev" <VULN-DEV@SECURITYFOCUS.COM>
> > > >Sent: Wednesday, April 17, 2002 6:35 AM
> > > >Subject: Cisco VPN client
> > > >
> > > >
> > > > > Hey all,
> > > > > When installing the Cisco Systems VPN Client on Windows
> > XP, it warns
> > > > > you that XP driver signing will cause some "error
> > messages" to pop up
> > > >during
> > > > > the installation. To prevent this, instead of telling
> > you just to OK them,
> > > > > it actually tells you to go and disable XP driver
> > signing completely. It
> > > > > makes no mention of re-enabling it afterwards. Anyone
> > else find that a bit
> > > > > of stupid advice?
> > > > >
> > > > > Just FYI, in case your users are doing this themselves.
> > > > >
> > > > > Ian Kayne
> > > > > Technical Specialist - IT Solutions
> > > > > Softlab Ltd - A BMW Company
> > > > >
> > > > >
> > > > > ** Softlab customer, Provident Financial Management
> > Services (PFMS)
> > > > > has been short-listed in the category of Best Customer
> > Contact Centre
> > > > > Led Project at the CRM Industry Awards, which are being
> > held on 18th
> > > > > April.**
> > > > >
> > > > > ** Softlab presented with the exclusive EMEA Partner
> > award for their
> > > > > continued success in the implementation of Genesys'
> > > > > most complex and demanding solutions in Europe. **
> > > > >
> > > > > For further information please see the Softlab website
> www.softlab.co.uk
> > > >
> > > > ********************************************************************
> > > > This email and any files transmitted with it are confidential and
> > > > intended solely for the use of the individual or entity to whom
> > > > they are addressed.
> > > >
> > > > If you are not the intended recipient or the person responsible for
> > > > delivering to the intended recipient, be advised that you have
> received
> > > > this email in error and that any use of the information contained
> within
> > > > this email or attachments is strictly prohibited.
> > > >
> > > > Internet communications are not secure and Softlab does not accept
> > > > any legal responsibility for the content of this message. Any opinions
> > > > expressed in the email are those of the individual and not necessarily
> > > > those of the Company.
> > > >
> > > > If you have received this email in error, or if you are concerned with
> > > > the content of this email please notify the IT helpdesk by telephone
> > > > on +44 (0)121 788 5480.
> > > >
> > > > ********************************************************************
> > > >
> > > >
> >
>
> ** Softlab customer, Provident Financial Management Services (PFMS)
> has been short-listed in the category of Best Customer Contact Centre
> Led Project at the CRM Industry Awards, which are being held on 18th
> April.**
>
> ** Softlab presented with the exclusive EMEA Partner award for their
> continued success in the implementation of Genesys'
> most complex and demanding solutions in Europe. **
>
> For further information please see the Softlab website www.softlab.co.uk
>
> ********************************************************************
> This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom
> they are addressed.
>
> If you are not the intended recipient or the person responsible for
> delivering to the intended recipient, be advised that you have received
> this email in error and that any use of the information contained within
> this email or attachments is strictly prohibited.
>
> Internet communications are not secure and Softlab does not accept
> any legal responsibility for the content of this message. Any opinions
> expressed in the email are those of the individual and not necessarily
> those of the Company.
>
> If you have received this email in error, or if you are concerned with
> the content of this email please notify the IT helpdesk by telephone
> on +44 (0)121 788 5480.
>
> ********************************************************************
>
>
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