RE: Taking control of user's desktops

From: Charlie Saliba (ausecurity_at_earthlink.net)
Date: 02/14/05

  • Next message: Alex Yan: "Re: Hidden windows ports, files and services." 
    To: <security-basics@securityfocus.com>
Date: Sun, 13 Feb 2005 21:46:44 -0600

    Anyone thought of Remote Administrator?
    http://www.famatech.com/radmin

    We use it and it's great -- speed is great -- overall great product

    -----Original Message-----
    From: Doug Massey [mailto:doug@masseytechnologies.com]
    Sent: Thursday, February 10, 2005 7:52 PM
    To: security-basics@securityfocus.com
    Subject: Taking control of user's desktops

    Another good product that is VERY reasonable is DameWare Utilities.
    http://www.dameware.com/ It has mini remote control that will self install
    (with adequate creds of course) as well as offer a plethera of other machine
    management tools. The remote control can be encrypted and offers several
    authentication methods. It's priced by the admin seat and not the number of
    machines it's deployed to. I think about $300 per seat.

    From: Marty [mailto:groupecci@yahoo.ca]
    Sent: Wednesday, February 09, 2005 4:40 AM
    To: security-basics@securityfocus.com
    Subject: Taking control of user's desktops

    Hi,

    My client's help desk requests for support is growing, with more than 1,000
    users its understandable.

    We need to find a software (not an outsourced
    service) that will permit the technicians to take control of the user's
    desktop for support purposes. The user MUST agree to the technician taking
    control or even «peeking» at his desktop.

    We've looked at a few but my concern is with overall security.

    We used to have VNC installed on a few machines a couple of years ago but we
    removed it.

    Is the latest version of VNC sufficient (security wise)?

    Can you share your experience with us please?
    Suggestions or comments welcomed.

    Thanks!

    Marty

    __________________________________________________________
    Lèche-vitrine ou lèche-écran ?
    magasinage.yahoo.ca
    Doug Massey
    Senior Systems Engineer
    MCSA, MCSE, CISSP
    Massey Technologies, Inc.
    301-717-6404

  • Next message: Alex Yan: "Re: Hidden windows ports, files and services."

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