RE: Taking control of user's desktops

From: Bhavani Suresh (bhavani.suresh_at_adnoc-dist.ae)
Date: 02/12/05

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    To: "Smith, Ryan" <Ryan.Smith@MWAA.com>, "Marty" <groupecci@yahoo.ca>
    Date: Sat, 12 Feb 2005 12:56:46 +0400
    
    

    Take a look @ Intel landesk as well..

    -----Original Message-----
    From: Smith, Ryan [mailto:Ryan.Smith@MWAA.com]
    Sent: Thursday, February 10, 2005 23:38
    To: Marty
    Cc: security-basics@securityfocus.com
    Subject: RE: Taking control of user's desktops

    The last place I worked we used Symantec's PC Anywhere. That worked well for us and it is easy to use. Just thought I would mention them since it seems no one else has. Just my two cents

    Ryan

    -----Original Message-----
    From: Marty [mailto:groupecci@yahoo.ca]
    Sent: Wednesday, February 09, 2005 7:40 AM
    To: security-basics@securityfocus.com
    Subject: Taking control of user's desktops

    Hi,

    My client's help desk requests for support is growing, with more than 1,000 users its understandable.

    We need to find a software (not an outsourced
    service) that will permit the technicians to take control of the user's desktop for support purposes. The user MUST agree to the technician taking control or even «peeking» at his desktop.

    We've looked at a few but my concern is with overall security.

    We used to have VNC installed on a few machines a couple of years ago but we removed it.

    Is the latest version of VNC sufficient (security wise)?

    Can you share your experience with us please?
    Suggestions or comments welcomed.

    Thanks!

    Marty

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