RE: Taking control of user's desktops

From: Johnson, Joey (Joey.Johnson_at_MWAA.com)
Date: 02/10/05

  • Next message: xyberpix: "Re: Taking control of user's desktops"
    Date: Thu, 10 Feb 2005 10:23:13 -0500
    To: "Marty" <groupecci@yahoo.ca>, <security-basics@securityfocus.com>
    
    

    Marty,
    This post is very vague

    Let's start with what OS systems are running in your environment.

    Second, please provide some specific info on what your 'concerns with overall security' are.

    -----Original Message-----
    From: Marty [mailto:groupecci@yahoo.ca]
    Sent: Wednesday, February 09, 2005 7:40 AM
    To: security-basics@securityfocus.com
    Subject: Taking control of user's desktops

    Hi,

    My client's help desk requests for support is
    growing, with more than 1,000 users its
    understandable.

    We need to find a software (not an outsourced
    service) that will permit the technicians to take
    control of the user's desktop for support
    purposes. The user MUST agree to the technician
    taking control or even «peeking» at his desktop.

    We've looked at a few but my concern is with
    overall security.

    We used to have VNC installed on a few machines a
    couple of years ago but we removed it.

    Is the latest version of VNC sufficient (security
    wise)?

    Can you share your experience with us please?
    Suggestions or comments welcomed.

    Thanks!

    Marty

    __________________________________________________________
    Lèche-vitrine ou lèche-écran ?
    magasinage.yahoo.ca


  • Next message: xyberpix: "Re: Taking control of user's desktops"