RE: Taking control of user's desktops

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Date: Thu, 10 Feb 2005 10:23:13 -0500
To: "Marty" <groupecci@yahoo.ca>, <security-basics@securityfocus.com>

Marty,
This post is very vague

Let's start with what OS systems are running in your environment.

Second, please provide some specific info on what your 'concerns with overall security' are.

-----Original Message-----
From: Marty [mailto:groupecci@yahoo.ca]
Sent: Wednesday, February 09, 2005 7:40 AM
To: security-basics@securityfocus.com
Subject: Taking control of user's desktops

Hi,

My client's help desk requests for support is
growing, with more than 1,000 users its
understandable.

We need to find a software (not an outsourced
service) that will permit the technicians to take
control of the user's desktop for support
purposes. The user MUST agree to the technician
taking control or even «peeking» at his desktop.

We've looked at a few but my concern is with
overall security.

We used to have VNC installed on a few machines a
couple of years ago but we removed it.

Is the latest version of VNC sufficient (security
wise)?

Can you share your experience with us please?
Suggestions or comments welcomed.

Thanks!

Marty

__________________________________________________________
Lèche-vitrine ou lèche-écran ?
magasinage.yahoo.ca

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