RE: Taking control of user's desktops
From: Johnson, Joey (Joey.Johnson_at_MWAA.com)
Date: Thu, 10 Feb 2005 10:23:13 -0500 To: "Marty" <email@example.com>, <firstname.lastname@example.org>
This post is very vague
Let's start with what OS systems are running in your environment.
Second, please provide some specific info on what your 'concerns with overall security' are.
From: Marty [mailto:email@example.com]
Sent: Wednesday, February 09, 2005 7:40 AM
Subject: Taking control of user's desktops
My client's help desk requests for support is
growing, with more than 1,000 users its
We need to find a software (not an outsourced
service) that will permit the technicians to take
control of the user's desktop for support
purposes. The user MUST agree to the technician
taking control or even «peeking» at his desktop.
We've looked at a few but my concern is with
We used to have VNC installed on a few machines a
couple of years ago but we removed it.
Is the latest version of VNC sufficient (security
Can you share your experience with us please?
Suggestions or comments welcomed.
Lèche-vitrine ou lèche-écran ?