RE: CA eTrust AV

From: Lett, Craig (Craig.Lett_at_usfc.com)
Date: 11/08/04

  • Next message: Callan K L Tham: "Re: Parsing Nessus Output" 
    To: "Photodemo" <photodemo@dsl.pipex.com>, "sec-basic list" <security-basics@securityfocus.com>, "Sec.Focus FW" <firewalls@securityfocus.com>
Date: Mon, 8 Nov 2004 16:14:58 -0500

    CA's support is awful all around. This is from a former employee. The
    AV product is a pretty strong product for them though. I would suggest
    supportconnect.ca.com or esupport.ca.com for support if you can get away
    without talking to a drone. Esupport is going away soon though.
    Everything should be migrated to supportconnect by now though.

       Craig Lett
        Security Administrator

        USF Technology Services
        630 Kenmoor Ave SE, Suite 200
        Grand Rapids, MI 49546

        craig.lett@usfc.com
        o: 616 802-1069
        c: 616 292-9039

    -----Original Message-----
    From: Photodemo [mailto:photodemo@dsl.pipex.com]
    Sent: Monday, November 08, 2004 3:30 PM
    To: 'sec-basic list'; 'Sec.Focus FW'
    Subject: CA eTrust AV

    Do any of you use CA eTrust Antivirus 7 or 7.1 ?

    We have 4000 users. Product seems effective but CA support is dreadful.

    Cannot get simplest of answers. I have a senior engineer teaching their
    Helpdesk about the product.

    Anybody have good or bad experience of this product ?

    Thanks in advance.

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  • Next message: Callan K L Tham: "Re: Parsing Nessus Output"

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