RE: Anyone seen tgcmd.exe before?

From: David Moisan (dmoisan_at_davidmoisan.org)
Date: 12/03/03

  • Next message: Angus: "Re: Anyone seen tgcmd.exe before?" 
    Date: Wed, 03 Dec 2003 12:51:04 -0500
To: <INCIDENTS@SECURITYFOCUS.COM>

    >Did you check support.com's website?

    That yields up:
    http://knowledgecenter.supportsoft.com/sdccommon/asp/defcontent_view.asp

    quoting part:

    Title: What is SupportSoft (Support.com) doing on my computer?
    Answer:

    Your Internet Service Provider or the personal computer manufacturer from
    which you purchased your computer licensed our software, may have modified
    it in some cases based on their service requirements, and installed the
    software on your machine so they can better help you -- should you have a
    problem with your Internet connection or your system, respectively.

    What does SupportSoft (Support.com) software do?

    Our software, sometimes identified on your computer as tgcmd.exe, or
    tgfix.exe, mostly does two things: 1.) It periodically looks for updates
    and fixes from your support provider (Again, this is usually either your
    Internet Service Provider or your personal computer manufacturer.) to make
    sure you don't encounter problems, and 2.) it gives you a direct line into
    their support organization when you do have troubles or questions and
    require assisted service.

    David Moisan, N1KGH ARES/SKYWARN dmoisan@davidmoisan.org
    Invisible Disability: http://www.davidmoisan.org/invisible_disability.html
    ATS-909 FAQ: http://www.davidmoisan.org/radio/sangean/ats909faq.html

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