RE: Help needed



No. That's the password that they changed and cannot remember.



[Original Message]
From: Laura A. Robinson <larobins@xxxxxxxxxxxxxxxx>
To: <wolfiroc@xxxxxxxxxxxxx>; <focus-ms@xxxxxxxxxxxxxxxxx>
Date: 8/5/2006 10:20:28 PM
Subject: RE: Help needed

Has your friend reset the password on the *original* administrator account
and logged on as that account?

Laura

-----Original Message-----
From: Michael Mooney [mailto:wolfiroc@xxxxxxxxxxxxx]
Sent: Saturday, August 05, 2006 8:56 PM
To: focus-ms@xxxxxxxxxxxxxxxxx
Subject: Help needed
Importance: High

Hi All.
Hope that someone can save me some time and reduce some stress.

A friend of mine changed their Administrator password and
then forgot what it was.
They called Dell for an assist and Dell suggested they create
another user account with admin privileges.
That worked fine and they were able to get into the system.
HOWEVER, when they tried accessing Outlook, all the email
was gone as well as the address book.
They've checked the directories and done searches (.pab and
.pst) and all without success.

Any assistance would be most deeply appreciated.




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