RE: RDP to XP clients

If they want to see the current session, they can instruct the users on how
to send a remote help request.

Laura

-----Original Message-----
From: Curt Shaffer [mailto:cshaffer@xxxxxxxxx]
Sent: Thursday, May 11, 2006 10:29 AM
To: focus-ms@xxxxxxxxxxxxxxxxx
Subject: RDP to XP clients

I am just wondering how everyone out there is utilizing the
RDP client on XP workstations. My helpdesk has been asking
for the password from the users to log into the current
session. Is there some sort of shadowing they can do with
their own usernames instead? We are running into this whole
thing of where some users are actually saying "I'm not
supposed to give that out" as they were trained, and good for
them. What we need though is the ability to connect to their
current session via RDP to see the problem they are having as
it is happening.





Thanks



Curt


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