RESEND: SP2 first incompatibility: DivX
From: Andrew Aronoff (ntbugtraq.sub_at_AARONOFF.COM)
Date: Fri, 13 Aug 2004 02:28:42 +0200 To: NTBUGTRAQ@LISTSERV.NTBUGTRAQ.COM
(Re-)bonjour Olivier & hello (again) to all list members,
> -> SP2 add shortcut...
> -> Trying to delete it : 'explorer.exe - Application Error'...
> -> From the event viewer :
> 'Application popup: explorer.exe - Application Error : The
> instruction at "0x01f9415b" referenced memory at "0x00000000". The
> memory could not be "written".'
> (... deleting from registry this key :
> => System seems to work like a charm.
This is an *old* problem -- incompatible Windows shell extensions
crash the Explorer shell and produce "The memory could not be
'written'" errors when either searching for files or right-clicking on
I've seen it with HiJaak Express 4.5.025 under W2K RTM -- the problems
were mitigated either by uninstalling HiJaak's myriad shell extensions
or by installing SP2. I've also seen it with Laurent Berger's "Date &
Time Shell Extension v1.41" under W2K SP4 and the problem cleared up
with reinstallation of the previous version (1.3) of that shell
Solving such problems is particularly difficult because they're not
documented anywhere. It took me *weeks* to identify the HiJaak bug. I
couldn't figure out what was provoking the Explorer crashes or, at the
time, where to look. I finally found the answer in the software
company's user forum.
The point to remember is that whenever Explorer starts crashing with
"memory could not be 'written'" errors, typically when an icon is
right-clicked or a search is performed, think "shell extensions" and
remove or disable them, one by one, until the culprit's identified.
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