Missing WIN2K Server Desktop

From: Bell, Richard (RFBell_at_SOSMAIL.STATE.AR.US)
Date: 10/31/03

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    Date:         Fri, 31 Oct 2003 08:09:45 -0600
To: NTBUGTRAQ@LISTSERV.NTBUGTRAQ.COM

    After applying SP4 and MS recommended security updates on a Compaq Proliant
    570 used to support an Oracle DB, we lost the server desktop shortly after
    midnight the following day.

    We followed up with Compaq looking for hardware issues, none of which were
    found.

    We then began with MS tech support who advised us to remove all the
    patches/updates installed after SP3. We were told it should resolve the
    problem, which it did until midnight. Once again, we discovered numerous
    Windows protection errors and our inability to access the desktop.

    For the last two weeks we have tried virtually everything, including a
    parallel install of the OS and registering the desktop DLL's, under MS's
    direction. Parallel desktop comes up fine but we still can't get the other
    back, even after moving some of the files at MS's direction.

    We have since learned that 4 security updates remain and cannot be removed,
    KB823559, KB824105, KB824146 and KB828026. We have also discovered that
    some reference to SP4 seems to still be buried in the registry and we can
    not seem to get it out.

    I guess I am looking for any ideas, suggestions or general votives, at this
    point, short of reinstalling WIN2K and Oracle (you can imagine why).
    Needless to say, I don't have a spare server to do this on.

    Also, just in case you think we didn't try, we did install all the updates
    on several other WIN2K servers without a hitch. We let the stuff run for a
    good bit before tackling the Oracle box.

    Richard Bell
    Director of Information Technology
    Arkansas Secretary of State
    501.682.5160
    501.682.3413 fax
    501.399.8477 pager
    www.sosweb.state.ar.us

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