FW: {RTCProd#003-520-317}Windows Update Support Request

From: Kathleen Prince (kathypr_at_MICROSOFT.COM)
Date: 10/24/03

  • Next message: Brett Moore: "HTML Help API - Privilege Escalation" 
    Date:         Thu, 23 Oct 2003 15:09:46 -0700
To: NTBUGTRAQ@LISTSERV.NTBUGTRAQ.COM

    Hello,
     
    It looks like there might be possible confusion over the security
    support policy for Windows NT 4.0 Workstation SP6a. Lets see if I can
    help clarify the questions below.

    The Microsoft Support Lifecycle defines the support policies for all
    Microsoft's products. http://support.microsoft.com/lifecycle explains
    the policies and provides the end of support dates for our products.

    Windows NT 4.0 Workstation SP6a extended support phase ended June 30,
    2003. This means that after this date, Microsoft would no longer create
    security fixes for this platform, nor automatically post to WU, etc.

    Several security fixes were released after this date, such as MS03-026
    and MS03-039, that Microsoft determined were critical and had a broad
    impact, thus an exception was made and the fixes were provided on NT 4.0
    Workstation SP6a.

    MS03-040 is an Internet Explorer security patch. At the time this patch
    was released, Internet Explorer running on NT4 Workstation was
    supported through December 2003. That's why folks see this available in
    WU.

    Windows Update will provide security patches for operating systems and
    their components. However, for security patches on Exchange, Office,
    and other non-operating system applications, today those aren't provided
    via Windows Update. Rather, you would need to use Office Update, or go
    directly to http://support.microsoft.com/security and download the patch
    directly.

    Last week, Steve Ballmer announced that Microsoft will be providing
    security patch support for both Windows 2000 SP2, and Windows NT4 SP6a
    through June 30, 2004. You can expect to see any security patches
    released for these two platforms available via WU through this date.

    Microsoft is researching ways to improve the security patch discovery
    and installation experience for our customers in the future.

    If you have any questions regarding the support lifecycle of a product,
    please feel free to email LIFPDQA@microsoft.com and my team will be glad
    to assist.

    Regards,
    Kathy Prince
    Microsoft Support Lifecycle
    Program Manager

    -----Original Message-----
    From: Windows NTBugtraq Mailing List
    [mailto:NTBUGTRAQ@LISTSERV.NTBUGTRAQ.COM] On Behalf Of James Lay
    Sent: Wednesday, October 22, 2003 2:48 PM
    To: NTBUGTRAQ@LISTSERV.NTBUGTRAQ.COM
    Subject: FW: {RTCProd#003-520-317}Windows Update Support Request

    Well here's why Russ...looks like up to MS03-040 is included in
    windowsupdate for WinNT 4 Workstation....but that's it. Not sure if
    you'll just ignore this one like you did my last one...guess I pissed
    you off.

    James

    -----Original Message-----
    From: Microsoft Standard Email Support [mailto:msupport@microsoft.com]
    Sent: Wednesday, October 22, 2003 3:45 PM
    To: James Lay
    Subject: RE:{RTCProd#003-520-317}Windows Update Support Request

    Hello James,

    Thank you for contacting Microsoft Customer Service.

    I am Angela and I understand that you want to know why the MS03-041
    through
    MS03-045 security patches are not appearing on the Windows Update Site
    when you access it using Windows NT4 Workstation.

    James, since support for Windows NT4 Workstation has already been
    discontinued by Microsoft, the Windows Update Site has also ceased to
    support Windows NT for its services. In order to obtain the security
    patches that you mentioned, I suggest that you download them from the
    Microsoft Download Center.

    For your convenience, I am providing links to the articles discussing
    the issues addressed by the said security patches. The articles also
    contain the links to download the files.

    Microsoft Security Bulletin MS03-041

    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secu
    rity
    /bulletin/MS03-041.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secur
    ity/
    bulletin/MS03-041.asp

    Microsoft Security Bulletin MS03-042

    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secu
    rity
    /bulletin/MS03-042.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secur
    ity/
    bulletin/MS03-042.asp

    Microsoft Security Bulletin MS03-043

    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secu
    rity
    /bulletin/MS03-043.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secur
    ity/
    bulletin/MS03-043.asp

    Microsoft Security Bulletin MS03-044

    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secu
    rity
    /bulletin/MS03-044.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secur
    ity/
    bulletin/MS03-044.asp

    Microsoft Security Bulletin MS03-045

    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secu
    rity
    /bulletin/MS03-045.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secur
    ity/
    bulletin/MS03-045.asp

    For more information on Microsoft's Support Lifecycle Policy, please
    visit:
     <http://support.microsoft.com/default.aspx?scid=fh;en-us;lifecycle>
    http://support.microsoft.com/default.aspx?scid=fh;en-us;lifecycle

    Microsoft offers several no-charge online support services including the
    Knowledge Base, which includes thousands of technical articles on
    Microsoft products, Frequently Asked Questions (FAQs) about Microsoft
    Products and the Online Newsgroups where you can view and post
    information in an open forum.

    You can access these no-charge services at:
     <http://support.microsoft.com/default.aspx>
    http://support.microsoft.com/default.aspx

    James, I appreciate your patience in this matter. I hope that the
    support information I provided for your issue with Windows NT4 are
    helpful. If you have other questions or concerns regarding Microsoft
    products or services, feel free to contact us again. Have a nice day.

    Regards,

    Angela
    Microsoft Online Customer Service

    "Microsoft Security Announcement: Have you installed the patch for
    Microsoft Security Bulletin MS03-039? If not Microsoft strongly advises
    you to review the information at the following link regarding Microsoft
    Security Bulletin
    MS03-039
    <http://www.microsoft.com/security/security_bulletins/ms03-039.asp>
    http://www.microsoft.com/security/security_bulletins/ms03-039.asp and
    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secu
    rity
    /bulletin/MS03-039.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secur
    ity/
    bulletin/MS03-039.asp or visit Windows Update site at
    <http://windowsupdate.microsoft.com> http://windowsupdate.microsoft.com
    to install the patch. Running the SCAN program from the Windows Update
    site will help to insure you are current with all security patches, not
    just MS03-039."

    -----Original Message-----
    From: James Lay ( <mailto:jlay@ameriben.com> jlay@ameriben.com)
    Date: Wednesday, October 22, 2003 08:53 AM
    To: Microsoft Standard Email Support (
    <mailto:msupport@microsoft.com>
    msupport@microsoft.com)
    Subject: RE: Windows Update Support Request

    That's fine and dandy....however, you DO offer the patches and they are
    listed as critical. I can and have installed on a few machines...but I
    was wondering why windowsupdate didn't work any more.

    James

    -----Original Message-----
    From: Microsoft Standard Email Support [mailto:msupport@microsoft.com]
    Sent: Wednesday, October 22, 2003 9:25 AM
    To: jlay@ameriben.com
    Subject: RE:{RTCProd#003-520-317}Windows Update Support Request

    Hello James,

    Thank you for contacting Microsoft Customer Service.

    My name is Raphael and I understand that there are no critical updates
    showing for your Windows NT 4 Workstation. I am a Customer Service
    Representative, not a Technical Support Professional and I will be
    directing you to the most appropriate area so that you can receive
    support.

    For Microsoft to deliver the highest quality of support possible, it is
    necessary to expire support for discontinued products and apply those
    resources to support the latest developments and technologies from
    Microsoft. Warranty support is no longer available for Windows NT.

    For more assistance with your issue regarding Windows NT, just follow
    the support center link below:

    Windows NT Workstation 4.0 Support Center
    <http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bntw40&x=6&y
    =9>
    http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bntw40&x=6&y=
    9

    Microsoft also offers no-charge support online at the following Web
    location:
     <http://support.microsoft.com> http://support.microsoft.com

    No-charge support options include:

    - Microsoft's Knowledge Base, a library of articles detailing
    resolutions to known issues. (The same articles our Support
    Professionals use.)
    - Product Support Centers, containing FAQs, Highlights, Top Issues and
    "How To" articles.
    - Links to downloads, updates and service pack information.
    - Product specific Newsgroups.

    Also, if you are interested in product or upgrade information, go to:
     <http://www.microsoft.com/catalog/default.asp>
    http://www.microsoft.com/catalog/default.asp

    or call the Microsoft Sales Team at (800) 426-9400.

    If you would like more information about the retirement of warranty
    support for our retail products, please visit our Product Support
    Lifecycle list located at the following Web site:
     <http://support.microsoft.com/default.aspx?scid=fh;en-us;lifecycle>
    http://support.microsoft.com/default.aspx?scid=fh;en-us;lifecycle

    James, if you have any additional questions, please let us know by
    replying to this message. I hope you have a nice day.

    Regards,

    Raphael
    Microsoft Online Customer Service

    "Microsoft Security Announcement: Have you installed the patch for
    Microsoft Security Bulletin MS03-039? If not Microsoft strongly advises
    you to review the information at the following link regarding Microsoft
    Security Bulletin
    MS03-039
     <http://www.microsoft.com/security/security_bulletins/ms03-039.asp>
    http://www.microsoft.com/security/security_bulletins/ms03-039.asp and
    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secu
    rity
    /bulletin/MS03-039.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/secur
    ity/
    bulletin/MS03-039.asp or visit Windows Update site at
    <http://windowsupdate.microsoft.com> http://windowsupdate.microsoft.com
    to install the patch. Running the SCAN program from the Windows Update
    site will help to insure you are current with all security patches, not
    just MS03-039."

    -----Original Message-----
    ******* Contact Information *******

    First Name: James
    Last Name: Lay
    Email Address: <mailto:jlay@ameriben.com> jlay@ameriben.com
    Phone: 208-344-7900
    Fax:
    Time zone: No timezone supplied
    Submit Date/Time: Oct 22 2003 6:35AM

    ******* System Configuration *******

    Internet Browser: Internet Explorer 6.0
    Operating System: Windows NT4
    Computer Make: No computer make supplied CPU Speed:
    Memory (Mb of RAM):

    ******* Detailed Information *******

    Issue Type: Pre-Download
    Component Name:
    URL:
    Error Type: Other
    Question Title: No critical updates listed for NT 4.0 Workstation
    Detailed Problem Description :
    MS03-041 through MS03-045 are not showing up with windowsupdate and NT
    4.0 Workstation SP6A. No critical patches are listed for download even
    though they have not been applied. The last Oct IE fix was installed
    via windowsupdate and that went fine.

    ******* Other Information *******

    Internet Service Provider: ELI
    Method of Connection: Local Area Network (LAN) Windows PID: Lots

    -----
    Marcus Ranum's new book "The Myth of Homeland Security" is now out and
    is available from http://www.amazon.com/ranum In this hard-hitting
    review of the homeland security business, Ranum shows us how the problem
    is vastly harder than it's being made to sound, and how special
    interests, *** covering, and bureaucracy are threatening to derail any
    chance of making progress.
    -----

    -----
    Marcus Ranum's new book "The Myth of Homeland Security" is now out and
    is available from http://www.amazon.com/ranum In this hard-hitting
    review of the homeland security business, Ranum shows us how the problem
    is vastly harder than it's being made to sound, and how special
    interests, *** covering, and bureaucracy are threatening to derail any
    chance of making progress.
    -----

  • Next message: Brett Moore: "HTML Help API - Privilege Escalation"

    Relevant Pages