FW: {RTCProd#003-520-317}Windows Update Support Request

From: James Lay (jlay_at_AMERIBEN.COM)
Date: 10/22/03

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    Date:         Wed, 22 Oct 2003 15:48:04 -0600
To: NTBUGTRAQ@LISTSERV.NTBUGTRAQ.COM

    Well here's why Russ...looks like up to MS03-040 is included in
    windowsupdate for WinNT 4 Workstation....but that's it. Not sure if you'll
    just ignore this one like you did my last one...guess I pissed you off.

    James

    -----Original Message-----
    From: Microsoft Standard Email Support [mailto:msupport@microsoft.com]
    Sent: Wednesday, October 22, 2003 3:45 PM
    To: James Lay
    Subject: RE:{RTCProd#003-520-317}Windows Update Support Request

    Hello James,

    Thank you for contacting Microsoft Customer Service.

    I am Angela and I understand that you want to know why the MS03-041 through
    MS03-045 security patches are not appearing on the Windows Update Site when
    you access it using Windows NT4 Workstation.

    James, since support for Windows NT4 Workstation has already been
    discontinued by Microsoft, the Windows Update Site has also ceased to
    support Windows NT for its services. In order to obtain the security patches
    that you mentioned, I suggest that you download them from the Microsoft
    Download Center.

    For your convenience, I am providing links to the articles discussing the
    issues addressed by the said security patches. The articles also contain the
    links to download the files.

    Microsoft Security Bulletin MS03-041

    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security
    /bulletin/MS03-041.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/
    bulletin/MS03-041.asp

    Microsoft Security Bulletin MS03-042

    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security
    /bulletin/MS03-042.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/
    bulletin/MS03-042.asp

    Microsoft Security Bulletin MS03-043

    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security
    /bulletin/MS03-043.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/
    bulletin/MS03-043.asp

    Microsoft Security Bulletin MS03-044

    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security
    /bulletin/MS03-044.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/
    bulletin/MS03-044.asp

    Microsoft Security Bulletin MS03-045

    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security
    /bulletin/MS03-045.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/
    bulletin/MS03-045.asp

    For more information on Microsoft's Support Lifecycle Policy, please visit:
     <http://support.microsoft.com/default.aspx?scid=fh;en-us;lifecycle>
    http://support.microsoft.com/default.aspx?scid=fh;en-us;lifecycle

    Microsoft offers several no-charge online support services including the
    Knowledge Base, which includes thousands of technical articles on Microsoft
    products, Frequently Asked Questions (FAQs) about Microsoft Products and the
    Online Newsgroups where you can view and post information in an open forum.

    You can access these no-charge services at:
     <http://support.microsoft.com/default.aspx>
    http://support.microsoft.com/default.aspx

    James, I appreciate your patience in this matter. I hope that the support
    information I provided for your issue with Windows NT4 are helpful. If you
    have other questions or concerns regarding Microsoft products or services,
    feel free to contact us again. Have a nice day.

    Regards,

    Angela
    Microsoft Online Customer Service

    "Microsoft Security Announcement: Have you installed the patch for Microsoft
    Security Bulletin MS03-039? If not Microsoft strongly advises you to review
    the information at the following link regarding Microsoft Security Bulletin
    MS03-039
    <http://www.microsoft.com/security/security_bulletins/ms03-039.asp>
    http://www.microsoft.com/security/security_bulletins/ms03-039.asp and
    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security
    /bulletin/MS03-039.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/
    bulletin/MS03-039.asp or visit Windows Update site at
    <http://windowsupdate.microsoft.com> http://windowsupdate.microsoft.com to
    install the patch. Running the SCAN program from the Windows Update site
    will help to insure you are current with all security patches, not just
    MS03-039."

    -----Original Message-----
    From: James Lay ( <mailto:jlay@ameriben.com> jlay@ameriben.com)
    Date: Wednesday, October 22, 2003 08:53 AM
    To: Microsoft Standard Email Support ( <mailto:msupport@microsoft.com>
    msupport@microsoft.com)
    Subject: RE: Windows Update Support Request

    That's fine and dandy....however, you DO offer the patches and they are
    listed as critical. I can and have installed on a few machines...but I was
    wondering why windowsupdate didn't work any more.

    James

    -----Original Message-----
    From: Microsoft Standard Email Support [mailto:msupport@microsoft.com]
    Sent: Wednesday, October 22, 2003 9:25 AM
    To: jlay@ameriben.com
    Subject: RE:{RTCProd#003-520-317}Windows Update Support Request

    Hello James,

    Thank you for contacting Microsoft Customer Service.

    My name is Raphael and I understand that there are no critical updates
    showing for your Windows NT 4 Workstation. I am a Customer Service
    Representative, not a Technical Support Professional and I will be directing
    you to the most appropriate area so that you can receive support.

    For Microsoft to deliver the highest quality of support possible, it is
    necessary to expire support for discontinued products and apply those
    resources to support the latest developments and technologies from
    Microsoft. Warranty support is no longer available for Windows NT.

    For more assistance with your issue regarding Windows NT, just follow the
    support center link below:

    Windows NT Workstation 4.0 Support Center
     <http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bntw40&x=6&y=9>
    http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%3Bntw40&x=6&y=9

    Microsoft also offers no-charge support online at the following Web
    location:
     <http://support.microsoft.com> http://support.microsoft.com

    No-charge support options include:

    - Microsoft’s Knowledge Base, a library of articles detailing resolutions to
    known issues. (The same articles our Support Professionals use.)
    - Product Support Centers, containing FAQs, Highlights, Top Issues and "How
    To" articles.
    - Links to downloads, updates and service pack information.
    - Product specific Newsgroups.

    Also, if you are interested in product or upgrade information, go to:
     <http://www.microsoft.com/catalog/default.asp>
    http://www.microsoft.com/catalog/default.asp

    or call the Microsoft Sales Team at (800) 426-9400.

    If you would like more information about the retirement of warranty support
    for our retail products, please visit our Product Support Lifecycle list
    located at the following Web site:
     <http://support.microsoft.com/default.aspx?scid=fh;en-us;lifecycle>
    http://support.microsoft.com/default.aspx?scid=fh;en-us;lifecycle

    James, if you have any additional questions, please let us know by replying
    to this message. I hope you have a nice day.

    Regards,

    Raphael
    Microsoft Online Customer Service

    "Microsoft Security Announcement: Have you installed the patch for Microsoft
    Security Bulletin MS03-039? If not Microsoft strongly advises you to review
    the information at the following link regarding Microsoft Security Bulletin
    MS03-039
     <http://www.microsoft.com/security/security_bulletins/ms03-039.asp>
    http://www.microsoft.com/security/security_bulletins/ms03-039.asp and
    <http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security
    /bulletin/MS03-039.asp>
    http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/
    bulletin/MS03-039.asp or visit Windows Update site at
    <http://windowsupdate.microsoft.com> http://windowsupdate.microsoft.com to
    install the patch. Running the SCAN program from the Windows Update site
    will help to insure you are current with all security patches, not just
    MS03-039."

    -----Original Message-----
    ******* Contact Information *******

    First Name: James
    Last Name: Lay
    Email Address: <mailto:jlay@ameriben.com> jlay@ameriben.com
    Phone: 208-344-7900
    Fax:
    Time zone: No timezone supplied
    Submit Date/Time: Oct 22 2003 6:35AM

    ******* System Configuration *******

    Internet Browser: Internet Explorer 6.0
    Operating System: Windows NT4
    Computer Make: No computer make supplied
    CPU Speed:
    Memory (Mb of RAM):

    ******* Detailed Information *******

    Issue Type: Pre-Download
    Component Name:
    URL:
    Error Type: Other
    Question Title: No critical updates listed for NT 4.0 Workstation
    Detailed Problem Description :
    MS03-041 through MS03-045 are not showing up with windowsupdate and NT 4.0
    Workstation SP6A. No critical patches are listed for download even though
    they have not been applied. The last Oct IE fix was installed via
    windowsupdate and that went fine.

    ******* Other Information *******

    Internet Service Provider: ELI
    Method of Connection: Local Area Network (LAN)
    Windows PID: Lots

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  • Next message: Tony Molloy: "Re: Alert: Microsoft Security Bulletin MS03-047 - Vulnerability i n Exchange Server 5.5 Outlook Web Access Could Allow Cross-Site Scripting Attack (828489)"