Re: [Full-disclosure] Sonicwall license servers down .. all customers affected



I am sure Sonic wall is going to lose many customers and other companies
should learn and not put DRM in their products. I hope this will teach them.

On Tue, Dec 2, 2008 at 9:36 PM, Elazar Broad <elazar@xxxxxxxxxxxx> wrote:

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I stopped using SonicWall when I learned I had to purchase a whole
new device for a customer that just wanted to add a few more
machines to their network, instead of bumping the license like most
"normal" vendors.

On Tue, 02 Dec 2008 14:14:43 -0500 IT Security
<it.security.lists@xxxxxxxxx> wrote:
Sonicwall (makers of various security products) has had their
license
manager (server) go haywire overnight and it's "reset" (meaning
invalidated)
the licenses on all of their email security products. This means
customers
can't login to their own systems (a good case against draconian
DRM like
this). Calls to support have gone straight to voicemail all
morning, and no
ETA for resolution yet exists.

This is affecting **all** of their customers, as far as I can tell
(and
based on what I'm told by their general support ticket-taker).

Their forum (probably requires registration) is full of complaints
about it.
Screenshots of it and other problem areas are available on request
.. but I
don't want to email them to this entire list).

The first alert was these warnings :

----------------------------------------------------------------
~~ SonicWALL Email Security Alert (6.2.2.1071) ~~
----------------------------------------------------------------

[Summary: Your Email Security licenses have been reset.]

Details:
Host Name: **ourmailhost**
Description: The Email Security licenses have been reset at
12/02/2008 04:18 EST. The email filtering will not be
working.

TimeStamp:
LocalTime: Tue Dec 2 04:18:49 2008
GMT: Tue Dec 2 09:18:49 2008

Additional Information:
Recommended Action: Please contact SonicWall Technical
Support.

A response from their technical support on the issue went like
this :

"The issue is on our backend server who stores the registrations,
some ES
appliances got licences resetted. The exact cause is still being
analized
with high priority. In those cases entering the mysonicwall
credentials or
uploading file solve the issue. Kind Regards Ivan"

And as of now, their license server is **still** off-line :

$ telnet licensemanager.sonicwall.com 443
Trying 204.212.170.143...
telnet: Unable to connect to remote host: Connection refused

DRM schemes like this only cause problems for the LEGITIMATE
customers .
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