[Full-Disclosure] Nortons Liveupdate - problem?

From: Gregh (chows_at_ozemail.com.au)
Date: 01/19/04

  • Next message: Joshua Levitsky: "Re: [Full-Disclosure] Nortons Liveupdate - problem?" 
    To: "Disclosure Full" <full-disclosure@lists.netsys.com>
Date: Tue, 20 Jan 2004 07:33:46 +1100

    A lot of your customers may have your Nortons AV prog (I don't mean other
    Nortons products, just the anti virus scanner though this may apply to their
    other products, too) set to auto update when on Internet without
    interrupting the user which IS a good idea normally. However, a few weeks
    ago due to a stupid error on the part of a company Nortons uses, your AV
    prog couldn't find their update site for the day. It didn't last long and
    should have ended there.

    Unfortunately, I have become aware, while fixing problems for people who use
    Nortons, that their Nortons (2000, 2002 and 2004 versions) hadn't updated
    for the last two weeks. So, I manually MADE it update and it did so just
    fine. This isn't normal. Nortons usually auto updates fine and on each
    machine where I have noted this (5 so far, all Nortons, all the same drop
    off time), they have been without updates since that date and thus open to
    newer stuff. Bagle should start hitting hard today and if what I fear is
    correct, none of your Nortons users will be protected UNLESS you get them to
    open their Nortons and run your LiveUpdate manually. 5 out of 5 machines all
    stopped updating at the same period seems strange to me. There were 2 in one
    user group, 2 in another company and one friend who I do work for on his
    personal machine. These were 3 different sites in other words.

    So, do yourselves a favour. I may be wrong but if I am not wrong, your users
    are not protected. They MAY be protected automatically after manually
    updating but I am not even 100% sure of that right now. Run Liveupdate
    manually NOW and be sure!

    Greg.

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