RE: [fw-wiz] The home user problem returns

From: Stewart, John (johns_at_artesyncp.com)
Date: 10/05/05

  • Next message: Marcus J. Ranum: "Re: [fw-wiz] The home user problem returns" 
    To: 'Brian Loe' <knobdy@stjoelive.com>, tbird@precision-guesswork.com, 'Elizabeth Zwicky' <zwicky@greatcircle.com>
Date: Wed, 5 Oct 2005 12:32:56 -0500

    > I did this at the company before the last one, simply using
    > tools provided with XP Pro and AD and a little common sense
    > - eliminating 90% of the tickets the "helpdesk" was getting
    > (company of 300 does NOT need a helpdesk).

    Perhaps you think of something different than I do when I read "helpdesk",
    but IMHO a company with 300 people certainly DOES need a way to track user
    requests for help, and what was done to help them. That can mean software,
    or a set of procedures and a shared mailbox, but to not have any formal way
    of tracking user issues in an organization of over a dozen or so folks is
    insanity.

    johnS
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  • Next message: Marcus J. Ranum: "Re: [fw-wiz] The home user problem returns"