Re: [fw-wiz] The home user problem returns

mason_at_schmitt.ca
Date: 09/14/05

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    To: "Chris Blask" <chris@blask.org>
Date: Tue, 13 Sep 2005 23:28:12 -0700 (PDT)

    > Where this is pertinent to the thread is that the epidemiology aspect
    > of network reality at present is part of the "education"
    > process. "Evolution" may be a better term since some of the sick
    > won't survive to benefit from the lesson they play out, but the
    > survivors and medical community learn a practical lesson.

    > o Education certainly isn't *the* fix to The Problem, it's just a
    > thread in the Gortex. Anyone relying too heavily on that one thread
    > will look silly trying to plug the bullet hole with training slides.
    >
    > o Edu is not any one thing: it's a conglomeration of learning
    > cycles, only some of which we here can directly impact.
    >
    > o When in the course of daily activities we have the oppotunity to
    > directly impact the education Folks get, *how* we use that
    > opportunity will greatly influence the effectiveness of our efforts.
    >
    > o IMHO Folks need a healthy combination of Good Cop/Bad Cop (or
    > "reassure" and "startle") from Us to effectively deliver what
    > education we can. Which is why I would never imply that Marcus or
    > anyone else leaven their delivery, even though I myself prefer to use
    > the Voice of Clear Reason approach... ;~)
    > o Business-driven opportunities to educate stakeholders are very
    > useful: "See, Pat the Androgynous Network Owner, this blacking out of
    > chunks of your infrastructure that we are watching is due to your not
    > paying attention to those important fundamental points I made
    > earlier. Let's review..."
    >
    > o Mass-consumed mediable "pieces" can sometimes strike a common
    > chord and ratchet mass understanding. When the mass social
    > environment is right, the right clip can be repeated and referenced
    > enough that a huge chunk of the population has an "aha!" moment and
    > all the bits that have drifted into their brainstems condense into a
    > coherent understanding of a pertinent point.
    >
    > o Just doing our jobs and patiently explaining stuff to our Subjects
    > - um - "Customers/coworkers" adds up, too.

    You're right on all points. All of these elements are part of user
    education, the fact that a few significant ones are "naturally occuring"
    means that we actually have less work to do than we thought. 

    --
Mason
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