RE: [fw-wiz] The home user problem returns

From: Paul Melson (pmelson_at_gmail.com)
Date: 09/13/05

  • Next message: Tina Bird: "RE: [fw-wiz] The home user problem returns" 
    To: "'Paul D. Robertson'" <paul@compuwar.net>, "'Marcus J. Ranum'" <mjr@ranum.com>
Date: Tue, 13 Sep 2005 15:01:37 -0400

    -----Original Message-----
    Subject: Re: [fw-wiz] The home user problem returns

    > Anna K. and phishing work(ed) because of the social aspects of their
    > delivery- we're still trying to fight a technical battle against a social
    problem. We
    > have to take this to the social trenches at some point, or we'll be
    overrrun.

    I totally agree. You can't replace education with other efforts.
    Technological solutions to human problems are incapable of succeeding where
    human solutions to human problems often do. In fact, it's been my
    experience that using technology to solve a human problem is the hallmark of
    lazy or ineffective management. (i.e. "I don't have the clout/spine to take
    this to HR to get a policy against using streaming audio, so we'll use QoS
    at the border to keep audio traffic from drowning inbound web traffic...
    again.")

    However, Marcus said something in his latest rant (well, the one everyone's
    talking about - I picture Marcus ranting on a near-daily basis to someone
    somewhere) on this topic that I think is fairly accurate. Some of these
    problems will solve themselves in the near future. A new generation of
    "kids" is beginning to enter the workforce. These kids grew up with e-mail,
    web, IM, p2p and all of the crap that goes with it. Businesses stand to
    benefit directly from the new increase in collective understanding about the
    user end of technology. This includes many of the things that you would see
    in technology or data security awareness training programs that companies
    have spent the last decade developing.

    I think I agree because I like the idea of some of my slide show spiels
    retiring before I do. :)

    PaulM

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  • Next message: Tina Bird: "RE: [fw-wiz] The home user problem returns"