RE: [fw-wiz] The home user problem returns

From: Brian Loe (knobdy_at_stjoelive.com)
Date: 09/12/05

  • Next message: Mason Schmitt: "Re: [fw-wiz] The home user problem returns" 
    To: "'Mason Schmitt'" <mason@schmitt.ca>, <firewall-wizards@honor.icsalabs.com>
Date: Mon, 12 Sep 2005 16:47:20 -0500

    > I think you're wrong.

    Well, you are entitled to think that. :)

     
    > When you have irate customers on the phone saying that the
    > fact their computer is infected is your fault, or that they
    > are getting all this spam and we should be doing something
    > about it, or that their connection is horribly slow and we
    > explain that it's because their computer is filled to the
    > gills with spyware and the customer has accidentally left a
    > p2p app running that allows un-restricted uploads, then I do
    > think that the ISP should be doing something about it.

    I think you're wrong. I don't think an ISP should baby-sit anymore than I
    think the government should. We are all responsible for our own actions.
    That's life. Its called personal responsibility and I support it
    wholeheartedly.

    > If enough customers demand something of a business, it's
    > generally within that business's best interest to listen to
    > their customers.

    ONLY, and I mean ONLY, if that business has provided its customers with the
    idea that it CAN control such things. What we're finding now is that
    customers are getting even more dissatisfied with their providers because
    they can NOT prevent it from happening - it's CUSTOMER INITIATED!!!! The
    spam, the viruses...you can't prevent me, your customer, from being stupid.
    Trying to do so only ruins the service for all of us. Now MY bandwidth is
    getting eaten by your good intentions just because my neighbor can't keep
    his teenager off the porn sites.

    Conversely, my sharing music over a P2P connection has absolutely NO bearing
    on my neighbor, or you - my ISP, because I'm PAYING for that bandwidth...and
    surely you're not going to give me extra, right? Of course not. In fact, if
    you're an ISP of any size you're actually selling more bandwidth than you
    can actually provide. Sure, you can have a 5 meg pipe to your house - all
    50k of you - our DS3 can provide that!!

    > If you happen to be in the minority that
    > doesn't want or need this sort of service, then perhaps the
    > ISP can find a way to give you access to your crap, but if
    > it's going to affect the other users that have expressed that
    > they don't want that crap, then you're probably going to find
    > yourself hunting for another ISP. I expect and hope that
    > this is exactly what more and more ISPs will begin to do, now
    > that the problems are getting so bad.

    PLEASE explain to me how my P2P app is going to affect you - my ISP - or my
    neighbor?

    _______________________________________________
    firewall-wizards mailing list
    firewall-wizards@honor.icsalabs.com
    http://honor.icsalabs.com/mailman/listinfo/firewall-wizards

  • Next message: Mason Schmitt: "Re: [fw-wiz] The home user problem returns"

    Relevant Pages

    • Re: [fw-wiz] The home user problem returns
      ... > The fact that ISPs are now seeing enough pressure (from customers, RBLs, ... > an antivirus app and personal firewall. ... that of a tech within an ISP. ... Afterall, what are folks ...
      (Firewall-Wizards)
    • Re: PLUG: PMAS
      ... I've just started using that zen.spamhaus.org as well, ... looking at my suggestion for a social solution rather than technical ... My ISP has recently tightened things up, as a couple of months ago the ... If you knew that all of your existing customers ...
      (comp.os.vms)
    • Re: Virgin pull your finger out
      ... The page where new customers go to signup with them. ... throttling in front of prospective customers intentionally, ... How are virgin different from any other ISP, ... At the end of the day they are a business, and ALL businesses, not just ...
      (uk.telecom.broadband)
    • Re: Stop Spamming Technique? Thoughts?
      ... Alan will be happy to enlighten you, ... >> finds it's loosing customers for not cooperating. ... >> 5.Contact other customers of the ISP, explain what the problem is, ask ... Beating spam by spamming is generally not the way to go... ...
      (comp.os.linux.misc)
    • Re: [fw-wiz] Re: ISP firewalling of residential customers - was - About Port Forwarding, Apache and
      ... Our customers are accustomed to ... My current ISP offers a default inbound firewall. ... the ISP network is for doing new things. ...
      (Firewall-Wizards)