Re: [fw-wiz] UPS Worldship connection problems with new firewall device

From: Keith A. Glass (
Date: 08/26/05

  • Next message: Bruce Smith: "RE: [fw-wiz] UPS Worldship connection problems with new firewall device"
    To: "Servie Platon" <>,
    Date: Fri, 26 Aug 2005 17:32:29 +0000

    For starters:

    1. Create a rule allowing all ports to and from the 153.2.x.x network.

    That should get you connected. It's not as secure, but should work. . .

    2. Call the UPS help desk. Ask SPECIFICALLY what ports and protocols are used by the following apps: gethostip.exe, shipups.exe, upslnkmg.exe

    Then tailor the rule you created in #1 to allow bi-directional traffic on those ports and protocols (or port ranges) specified by the UPS Helpdesk. . .

    > -----Original Message-----
    > From: Servie Platon []
    > Sent: Thursday, August 18, 2005 12:52 AM
    > To:
    > Subject: [fw-wiz] UPS Worldship connection problems with new firewall device
    > Hello FW-Wizards and gurus,
    > I have upgraded my Sonicwall SOHO3 to TZ170 a couple
    > of weeks back for my small office network.
    > Everything seems to be working fine except for one
    > laptop which accesses UPS (United Parcel Service)
    > Worldship network.
    > As its description from the UPS website. UPS
    > WorldShip® is a full featured, Windows®-based,
    > shipping software application for customers with high
    > volume shipping needs. WorldShip allows customers to
    > accelerate, streamline and enhance not only their
    > shipping processes, but financial and customer service
    > processes as well.
    > When we first installed the program in one of the
    > laptops, it seems to be working fine with the SOHO3
    > firewall.
    > And when, we upgraded to the Sonicwall TZ170, that's
    > when the problem started to set in. We were told by
    > UPS technical support since we have upgraded a
    > firewall appliance, the firewall rules may have
    > blocked inbound and outbound communication between our
    > small office network and UPS's network.
    > Furthermore, we were told that we need to enable
    > support for gethostip.exe, shipups.exe, upslnkmg.exe
    > alongside allowing access for 153.2.x.x network.
    > Since I don't see any documentation on this Sonicwall
    > TZ170 to do the adding of .exe files to the firewall
    > that supports this method.
    > I am uncertain though, whether my firewall rules have
    > something to do with it? AFAIK, other services such as
    > mail, terminal services are working fine except for
    > this one.
    > One odd thing that puzzles me is that if my boss
    > brings this laptop to his house and connect it to his
    > Home network through his router, he could connect to
    > UPS and be able to do work and send info in a
    > bi-directional manner.
    > Whereas, if he returns to the office he gets an Error
    > Code 53670 which according UPS has something to do
    > with our firewall and dns resolution.
    > I have attempted and failed to enable this feature and
    > am hoping that maybe someone may have encountered this
    > problem in the past who may have the solution.
    > Again, thank you very much.
    > Very sincerely yours,
    > Servie
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