RE: [fw-wiz] Opinion: Worst interface ever.

From: Eugene Kuznetsov (eugene_at_datapower.com)
Date: 07/05/05

  • Next message: Paul D. Robertson: "Re: [fw-wiz] Opinion: Worst interface ever." 
    To: "'Paul D. Robertson'" <paul@compuwar.net>, <firewall-wizards@icsalabs.com>
Date: Tue, 5 Jul 2005 10:44:18 -0400

    I am not familiar with the WatchGuard interface, but I will say one general
    thing in their defence -- this stuff is harder to do than it seems.

    For every user like you, who's annoyed about the redesign, there's another
    one who demanded that the UI be reworked in the first place: to make it more
    intuitive for his preferred configuration, or to add options for new
    features. I'll even go out on a limb and bet $5 that somewhere in the first
    5 minutes of your ordeal, you took a wrong turn, and it all went downhill
    from there. Had you taken a different path, it would've all been good.

    Now, again, I don't know much about WG, they could be just awful. I just
    know that "flexibility" and "ease-of-use" often work at cross-purposes and
    it takes a whole lot of ingenuity, discipline and luck to pull it off. I
    think we get it right with our products, most of the time, but it is not
    easy.

    So take this as a vendor perspective: it's not easy, especially since
    customer requirements are increasingly diverging. More features --> more
    complexity.

    \\ Eugene Kuznetsov, Chairman & CTO : eugene@datapower.com
    \\ DataPower Technology, Inc. : Web Services security
    \\ http://www.datapower.com : XML-aware networks

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